Sales Policy: Process
Here is our sales policy, including refund and return policies. For general terms and conditions, see our Terms and Conditions. Our overriding policy is to provide excellent customer service and keep our customers happy.
All orders, including special orders and back-ordered items, must be paid for at the time of sale. We offer various payment options, including options like Netgiro, which offers delayed payments and installments.
Our focus is to deliver your order as quickly as possible. We commit to getting your order to Dropp, our logistic partner, within two business days, much faster in most cases. Dropp, on the other hand, will deliver the order anywhere in Iceland within three business days. Southwest Iceland will usually get their orders as fast as the same day. It is, therefore, feasible (but not guaranteed) for folks in southwest Iceland to get their orders within 24 hours of placing the order.
Sales Policy: Returns
As part of our sales policy, we offer a 30-day return policy on all in-stock items; special orders or back-ordered items are not eligible for returns. We would be happy to let you try demo items for special orders and back-ordered items so you can see if they will suit your needs.
Please keep the original packaging for the 30-day return window and make sure the product remains in a like-new state.
To return your order, just put your order in a similar packaging as it came in, slap the return label on it, and take it back to a Drop delivery point. They will take it from there and get the product back to us.
Once we receive and inspect your return, we will email you to notify you that we have received your returned item and will process your refund. We will strive to process your refund within one business day of receiving your order.
Late or missing refunds
Start by contacting your credit card company; it may take some time before your refund is officially posted.
If your credit card company has no record of our refund after a few days, please contact us.
Sales Policy Summary
To summarize our sales policy, customer satisfaction is very important to us. Contact us for questions related to refunds and returns. We’ll do all we can to make things right.
